![]() ![]() Please let us know by email, we would wish to know the order number of yours and also the discount code / offer that you are after. I’ve missed a CASETiFY promotion campaign for a recent order I placed. Please send us an email to with more details and we will follow up. No, gift card cannot be applied to the shipping fee. Please select the country on the checkout page for shipping methods available and shipping costs accordingly.Ĭheck out the CASETiFY Virtual Gift Card section. However, we hope for your understanding that due to the recent epidemic outbreak, courier service companies have announced special working arrangements and further limited their delivery services, therefore standard shipping may not apply to some countries. Yes, we offer free international standard shipping for orders over $ 34.99 (after discount). No, online and retail discounts are separate.ĭoes CASETiFY offer free shipping internationally? No refund for missing parcels if the initial date of such enquiry/request is beyond 90 days of purchase.Ĭan I apply the online discount in the retail purchase? Further arrangements will be facilitated. We would be happy to follow up and investigate for you. Please let us know within 90 days of purchase if your order is missing. I’m afraid that my CASETiFY parcel may have been lost. It has been a few months after my order was shipped and the tracking link provided has expired. Then select the shipping method and wait for it to be You may select your preferred item and add it to the cart. If you have checked and the case is still not there, please contact us. We normally packed 2 cases in 1 box unless otherwise requested. Please be sure to open up all the boxes first. I’ve ordered a few items but I can’t find all of them. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped. Sign in to your Account (the one that you made your order with) and click on Track Order. Thanks for your patience while we work hard to get your order to you! Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays. ![]() If you would like to know the estimated delivery time and shipping fee, please select the destination country on the checkout page to get an idea of the approximate timeframe. Shipping time depends on the product you purchase and the destination country as a different product has different production time. ![]() If you still cannot find your order confirmation email, please email us at and we will investigate further. If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. Why I can't receive my order confirmation email? We will need further information from you before we can process your order. So please be sure to check the Spams / Junk folder of the email you registered with us if you have not received such confirmation emails. You will always receive an email from us if the problems above happen to your order. Your custom design contains content that potentially infringes intellectual property rights or proprietary rights.The photo(s) used in your design had been removed from your social network and we need your help in supplementing them.Your shipping address has no street number or suite number, or potentially incomplete.I’ve placed an order, but it says " On Hold" when I check its status. If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order. How do I know if my CASETiFY order was placed successfully? Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in email. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Simply email us at within 12 hours (not applicable to Cash on Delivery order). How can I make changes to my CASETiFY order? ![]()
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